Non-Award
Want to work in an ICT Help Desk support role?
In this short course, you can learn how to interact with clients, identify issues, develop solutions to basic ICT malfunctions, update and maintain hardware/software, then complete documentation required.
This skill set addresses the skills and knowledge required to perform routine Information and Communications Technology (ICT) support for a range of purposes required within an ICT context.
These units of competency from ICT Information and Communications Technology Training Packages meet industry requirements for applying routine maintenance and troubleshooting skills in ICT contexts.
This skill is for individuals looking to enter the ICT industry who will provide routine help desk support.