Online Graduate Certificate in Service Design

This shift in user-centred thinking has seen a rise in demand for service designers, who use empathy and various tools to shape how an organisation delivers its products and services.

Through our Graduate Certificate in Service Design, you will gain service design skills, tools, and knowledge, and a portfolio showcasing your service design strategy and proposed recommendations.

As a graduate of this course, you will be able to:

• utilise design research methods to identify and investigate contemporary service problems
• apply skills and knowledge of service design practices and strategy to engage stakeholders, frame problems, and propose innovative solutions
• articulate your design solutions using various tools such as customer journey maps, service blueprints and service prototypes
• work autonomously and collaborate with others in diverse contexts, demonstrating cultural, environmental and social awareness, and ethical and reflective practice
• identify the next steps to develop your professional skills and future learning as a design practitioner.