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Customer Service Communication Skills

  • Non-Award

Adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace, particularly in regards to developing their skills and knowledge in emotional intelligence.

Key details

Degree Type
Non-Award
Course Code
SC313A
Study Mode
In person

About this course

Adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace, particularly in regards to developing their skills and knowledge in emotional intelligence.

The elements of emotional intelligence
Why does emotional intelligence matter
How to develop emotional intelligence
Identifying non-verbal cues
The impacts of non-verbal communication





Study locations

Frankston