Prosple survey results: what the numbers say

Prosple’s current NPS (Net Promoter Score) is 22

In the recent survey, we asked customers “On a scale of 0 to 10, how likely are you to recommend Prosple to a friend or colleague. 

This is how employers answered:

In summary, a net promoter score is calculated by the number “Promoters'' minus the number of “Detractors”.

Prosple landed on a Net Promoter Score of 22.  This is the breakdown:

How does that compare to our competitors

Overall, we’re on par with similar companies in this space. LinkedIn (48) is leading the way, while Indeed (21) and Seek (20) are nipping at Prosple’s heels.

What are we doing well?

The good news is that it seems like we’re doing a lot right. Here are some of the most common comments we’ve received:

• I have always enjoyed my engagements with the team at Prosple. Always very friendly, well informed of what is happening in the grad market and always willing to provide guidance and advice.
• Jazzy site, attractive to Gen Z users. Easy to navigate. Industry feedback on grad labour market trends (webinar).
• [They] have been really thoughtful in taking our specific challenges on board, particularly around engaging more diverse talent, and thinking about how the Prosple offering can tackle those challenges.

What can we improve on?

On the flipside, there are a few trends we saw in feedback regarding areas for improvement:

• Would love more insights into the market and industry to see how we could improve and ideas we could consider.
• Job postings are quite a manual process.
• Turn around times to publish jobs and content can be improved. Sometimes it takes a few days to get jobs live.

How are we working towards improving?

While our mission continues to be laser focussed on students, we understand that employer satisfaction is crucial to achieving it.

We’ve been investing a lot in improving our employer experience recently, by:

1. Building an Employer Hub where you can post jobs, edit your profile, and see real-time performance reporting.
2. Ramping up our efforts on running more useful webinars to help add value to the graduate community
3. Hiring more Customer Success consultants to answer your queries faster and improve your campaigns

Over the next few months, we have a lot more planned:

1. Adding more functionality to the Employer Hub: including managing videos, stories, events, articles and reviews
2. Allowing students to ask you questions about your programs directly through any Prosple site
3. Improving our virtual events format and platform to give employers greater access to share their unique graduate proposition live with students

And much more which we’ll be sharing soon!

Conclusion

While the signs are good, we’re mindful that there's still a lot of work that needs to be done. We are keen on listening to our employer clients and ensuring we deliver exceptional customer service moving forward!

Feel free to get in touch with me at grant.robson@prosple.com if you have any questions or additional thoughts.